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How kalong hk Handles Your Personal Data

This Privacy Policy explains exactly what personal information kalong hk collects when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and interact with…

Encrypted account dataDANA, OVO, GoPay, QRIS transaction privacyNo third-party sale of your dataRetention policy on request24/7 data enquiry support

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Browse What Data We Collect and Why

kalong hk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register an account on kalong hk, we collect your name, email address, and the mobile number you use to authenticate deposits. Each time you transact — whether through DANA, OVO, GoPay or QRIS — our system logs the transaction reference, timestamp and amount to

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satisfy internal fraud-prevention checks. We also collect device identifiers and IP addresses to protect your account from unauthorised access. We do not collect payment credentials such as e-wallet PINs or bank passwords. Access to certain features depends on local law, and data handling for those features
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is adjusted accordingly. You may request a full copy of the data we hold about you at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Open a Data Request With Our Support Channels

Our privacy support team is available every day, around the clock, to handle data access requests, correction notices and deletion enquiries from Jakarta, Surabaya and across Indonesia.

Live Chat Reach our privacy team through the live chat widget on kalonghk.xyz, available 24 hours a day, seven days a week. Average response for data enquiries is under five minutes during peak hours.

Email Support Send a written data access or deletion request to our dedicated privacy email address listed on kalonghk.xyz. We acknowledge every message within two hours and resolve most requests within one business day.

Telegram Channel Connect with our support agents directly via our official Telegram handle, posted on the kalonghk.xyz contact page. Useful for follow-up questions about your stored OVO or GoPay transaction records.

HOW WE PROTECT YOU

Explore Our Data Handling and Security Practices

kalong hk applies layered technical controls to protect the personal information tied to your account — from the moment you register through every deposit and withdrawal cycle.

Data Encryption

All personal data stored on our servers is encrypted using AES-256 standards. This includes your registered email, phone number, and the transaction references generated by DANA, OVO, GoPay and QRIS deposits on your account.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate kalonghk.xyz. You can reject non-essential cookies via your browser settings without losing access to your account or deposit functions.

Account Security

Two-step verification is available on every kalong hk account. When you change a linked payment method — such as switching from OVO to GoPay — we send a confirmation code to your registered mobile number before processing the update.

Data Retention

We keep your account data for as long as your account remains active. If you close your account, we retain transaction records for a legally required period, after which all personal identifiers are permanently deleted from our systems.

Third-Party Sharing

We do not sell your personal data to third parties. We share only the minimum transaction reference data required by DANA, OVO, GoPay or QRIS to process and verify your deposits and withdrawals — nothing beyond what is operationally necessary.

Your Right to Access

You may submit a written request at any time to receive a copy of all personal data we hold on your account. We will deliver a structured data export within five business days of verifying your identity via the email on file.

Check Common Questions About Your Data on kalong hk

These are the questions we hear most often from you about how your personal data is managed on kalong hk. Each answer covers a specific scenario — from how we log a QRIS deposit to how you can ask us to delete everything. If your question is not listed here, our live chat team handles privacy enquiries 24 hours a day.

We collect your name, email address, mobile number and country of residence at registration. After that, we log transaction references and timestamps each time you deposit or withdraw using DANA, OVO, GoPay or QRIS. No payment PINs or passwords are ever stored.

We share only the minimum transaction data needed to process your DANA, OVO, GoPay or QRIS payments — nothing more. We do not sell your personal information to advertisers, data brokers or any unrelated third parties under any circumstances.

After account closure, we retain your transaction records for the period required by applicable regulations, then permanently delete all personal identifiers. The exact retention period depends on local law and the type of data involved.

Yes. Send a data access request via email or live chat, and we will verify your identity through your registered email address. You will receive a structured export of your personal data within five business days of verification.

Contact our support team through live chat or the privacy email listed on kalonghk.xyz. After verifying your identity, we will process a deletion request within ten business days. Note that some records may be retained where local law requires it.

We use essential session cookies to keep you logged in and optional analytics cookies to improve the site. You can disable non-essential cookies in your browser settings at any time. Disabling them will not block access to deposits or your account dashboard.

Every deposit transaction is processed over an encrypted connection. We store only the transaction reference and timestamp — not your GoPay or QRIS credentials. Our fraud-detection system cross-checks each reference without accessing your e-wallet account directly.

How kalong hk Handles Your Personal Data

Open a Data Request With Our Support Channels

Explore Our Data Handling and Security Practices

Data Encryption

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Right to Access

Check Common Questions About Your Data on kalong hk

01 What personal information does kalong hk collect when I open an account?

02 Does kalong hk share my data with other companies?

03 How long does kalong hk keep my account data after I close my account?

04 Can I request a copy of all the data kalong hk holds about me?

05 How do I ask kalong hk to delete my personal data?

06 What cookies does kalong hk use and can I turn them off?

07 How does kalong hk protect my data when I deposit via GoPay or QRIS?

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