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Our Terms Shape How You Play Here

When you open an account at kalong hk, you agree to how we run the platform — your account security, how deposits and withdrawals work, and what you…

Account Creation & VerificationPayment & Withdrawal RulesData & Account Security

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What Our Terms Actually Cover

kalong hk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms define who can open an account, how you deposit and withdraw funds, and the rules that keep the platform running fairly. Access and eligibility depend on local law. When you fund your account via DANA, OVO, GoPay or QRIS, those transactions follow both our

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security procedures and the payment provider's own terms. Withdrawals are verified before they leave our system to protect both your account and the integrity of payouts. We keep records of your account activity, login history and transaction data for compliance and security. If you're in Jakarta
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or anywhere else in Indonesia, these terms apply the same way — there's no regional variation in how we handle account creation, deposits or payouts.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US WHEN QUESTIONS ARISE

How to Contact Us About These Terms

Live Support Our support team answers questions about account rules, payment terms and policy changes through the live chat inside your lobby. Available during peak hours when most of Indonesia is active.

Email Queries Email [email protected] with questions about your specific account, deposit holds or withdrawal verification. Responses arrive within 24 hours on business days.

Account Settings Review and update your account details, linked payment methods and communication preferences directly in your dashboard under Settings. Changes take effect immediately.

HOW WE PROTECT YOU

Your Data, Your Account, Your Control

Data Encryption

All information you send us — login credentials, payment details, account history — travels over a secure, encrypted connection. We do not store full payment card numbers on our servers.

Session Security

Your login session expires after 30 minutes of inactivity to prevent unauthorised access on shared devices. Log out from any device in your Security Centre whenever you want.

Withdrawal Verification

Before any withdrawal leaves kalong hk, we verify your account history, payment method match and recent activity. This step protects your funds and keeps the platform secure.

Data Retention

We keep your account records, transaction history and login logs for at least three years to comply with payment and tax regulations in Indonesia.

Request Your Data

You can ask for a copy of all personal data we hold about you. Contact [email protected] with 'Data Request' in the subject line and we'll prepare it within 14 days.

Account Closure

Close your account anytime through Settings → Account Management. Any pending withdrawals process first; remaining balance is returned to your linked payment method.

Questions About These Terms

Violations can result in account suspension or closure. Examples: using another person's account, funding play with stolen funds, or exploiting system errors. We notify you of the violation and give you a chance to respond before taking action.

Yes. Go to Wallet Settings in your account dashboard and add a new DANA, OVO, GoPay or QRIS account. Your old method stays linked until you remove it. Withdrawals go to whichever method you select at checkout.

DANA, OVO, GoPay and QRIS deposits usually clear in under a minute. If a deposit doesn't appear within five minutes, check your payment provider's app to confirm the transaction completed, then contact support with the transaction ID.

Minimum withdrawal is Rp 50,000. Maximum per transaction depends on your account history and payment method. Withdrawals are processed within 24 hours; timing also depends on your bank or payment provider's processing speed.

Any remaining balance is returned to your linked payment method before we close your account. No balance is forfeited. You can reopen an account later by signing up again, though data from your old account may not transfer.

Your account is the same across desktop, phone and tablet. Terms apply to all logins and sessions from any device. If you log in from a new device, we may ask for extra verification the first time to keep your account secure.

Change your password immediately and contact support with details. We review your recent login history and can help you verify or dispute unauthorised transactions. Enable two-factor authentication in your Security Settings if you want extra protection.

Our Terms Shape How You Play Here

How to Contact Us About These Terms

Your Data, Your Account, Your Control

Data Encryption

Session Security

Withdrawal Verification

Data Retention

Request Your Data

Account Closure

Questions About These Terms

01 What happens if I breach the terms?

02 Can I change my linked payment method after I join?

03 How long do deposits take to arrive in my lobby balance?

04 Are there withdrawal limits I need to know about?

05 What if I want to close my account but still have a balance?

06 How do these terms apply if I play from different devices?

07 What should I do if I suspect someone else accessed my account?

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